Delivering engaging and inclusive change communications

Photo of our happy clients
Photo of our happy clientsPhoto of our happy clients
Photo of our happy clients
Photo of our happy clients
Photo of our happy clients
Photo of our happy clients

Who we are...
Pagoda Marketing

Pagoda Marketing is a people-focused change communications consultancy. We use the power of stories, media and technology to deliver engaging and more inclusive change experiences.

We blend research, strategy and creativity to provide strategic guidance and a full range of writing, editing, proofreading and design services.

Who we are

As a team of consultants, contractors, and interims we offer

A fresh perspective

A flexible senior resource

A financially sensible solution

A no-nonsense service

Who we are

As a team of Consultants
we offer

A flexible senior resource

A fresh perspective

A financially sensible solution

A no-nonsense service

What we do‍...
Change communication.

Traditional top-down communication is a one-way street. And it does not work.

We can help you understand and explain the reasons for the change in a simple and relevant way. Our expertise lies in translating complicated ideas into simple terms.

From fast-moving initiatives to multi-million-pound global transformations. With expertise across government, education, healthcare and transport, we work with senior leaders, change leads and internal comms teams, to shape your change story.

Workplace transformation

Are you refurbishing your workplace or relocating your teams? We specialise in providing communication services for your move.

Culture change

We understand that there can be a difference between the culture you currently have and the culture you want. That’s why we help organisations identify their cultural challenges and find their new direction.

Digital transformation

We will introduce your workforce to new systems, keep them updated on the implementation, and help them maximise your investment.

Workplace transformation

Refurbishing your workplace or moving your teams to a new location? We provide your move communications at scale.

Culture change

Sometimes, there can be a gap between the culture you have and the culture you need. We help organisations diagnose their cultural challenges by finding their 'new north'.

Digital transformation

The adoption of new technology can be disruptive. We introduce your workforce to new systems, keep them informed on the implementation and help them make the most out of your investment.

Our Blog

Explore our thoughtfully curated blog, where we share insights, knowledge and tips to create better and more inclusive change experiences through clear, concise and actionable communications.

Managing uncertainty

Use analogies to improve team communication

Learn how to unlock the power of analogies to communicate change. Read on for tips on how to enhance your communication skills.
5 min read
Trends

9 Key trends shaping change communications

From personalised messages to AI chatbots to emotional intelligence, and much more—discover how these strategies...
5 min read
Continuous improvement

7 Barriers to change communication (and how to overcome them)

Discover 7 key barriers to effective change communication and learn practical strategies to overcome them.
3 min read

Situations we can help you with

I have to create a communications strategy for our upcoming change

I need to develop a new intranet platform or manage an existing one, for example Microsoft SharePoint or Viva Engage

I need to develop a compelling change narrative

I need to make our communications look consistent and appealing

I need to create user journeys and personas

I have to create practical guides and training materials

I have to create different communication materials, like newsletters, blogs, videos, briefing packs, etc.

I need to assess our stakeholders so that we can better understand and personalise our messages

I need to plan, deliver and evaluate staff surveys

I need someone to check and sign off on all the communication materials we send out.

Our Work...

Every project is different
Whether it’s supporting on a key chapter for change, or writing the final plot in a transformation trilogy. We collaborate with organisations of all sizes. Here is a selection of brands we’ve worked with recently.
Case Studies

IVC Evidensia

Delivery of a large-scale finance transformation consolidating processes and systems to drive efficiency, improve safety and reduce costs.

Case Studies
The Metropolitan Police Service

Leading communication for transformative programmes in the Metropolitan Police Service involved refurbishing key buildings and implementing cultural changes impacting 44,000 staff.

Case Studies
The Metropolitan Police Service 2

Leading communication for transformation programmein the Metropolitan Police Service involved the refurbishment of multipleLondon-based MPS buildings.

Our Team...
Genuine, Creative & Practical

We have a “can do” attitude and are results-driven. Our team of specialists combine creative skills and wealth of experience to get results.

Harey

Director

Harey has successfully led communication and business change for multiple high-profile change programmes, driving workplace, culture and technology transformations. With his practical and results-oriented approach, he quickly contributes value to every project. Some organisations he has worked with include the Cabinet Office, Metropolitan Police, and Transport for London. Harey’s previous work at Apple and SAP shaped his passion for using simplicity, storytelling, design, and technology to solve problems. This inspired him to start Pagoda Marketing.

Catherine

Copywriter

I’ve been playing with words for a little over 20 years serving a wide range of sectors. I've worked as a publicist, PR strategist and media liaison and can help you communicate better, while staying true to your corporate voice.

Clement

Senior Consultant

I have over 10+ years of expertise in building and delivering complex strategic change communications for organisations of all sizes, including at KPMG, EY, Home Office, Met Police and more.

Jess

UX Designer

I’m all about making things user-friendly. I’m really picky about design and user experience, and I can make little tweaks to visuals, usability, and accessibility that can, for example, make a survey go from being ignored, to actually getting completed.

Dr. Lux

Senior Consultant

I’m all about applying science to make things better. Ask me anything about the power of behavioural science and the impact of change on people’s wellbeing.

Mark

Consultant

Rolling out new technology on a big scale is my thing. I’ve been doing it for over 6 years for well-known brands like Unilever, Home Office, and the Cabinet Office. I can simplify all that technical mumbo jumbo and help your teams get comfortable using new tech.

Mo

Designer

I’m all about making things look good. I’ve been at this for 7+ years, creating eye-catching communications. I’ve done it all - complex annual reports, posters, animated videos – you name it.

Teresa

Consultant

I’ve got 7 years of experience in delivering change and I’m super passionate about it (I even have a degree in change to prove it!). I’m a people person, highly organised and great at getting things done.

Principle Consultant

Harey's extensive marketing experience spans over 10 years and includes supporting large transformation programmes in various industries. He has successfully communicated and implemented changes in multiple organisations, including adopting new technologies, working practises, and cultures. Before founding Pagoda Marketing, Harey worked for well-known brands like Apple and SAP. Alongside his corporate experience, he has also guest lecturer at multiple universities.

Catherine
Copywriter
Clement
Senior Consultant
Jess
Designer
Lux
Senior Consultant
Mark
Consultant
Mo
Designer
Priya
Project Support
Teresa
Consultant

What our Clients say

Matt

Head of Manufacturing,
Transport for London

Harey is an absolute pleasure to work with and has added a tremendous amount of value since he started. He very quickly learned about our business, our culture and our people. He has brought fantastic levels of innovation in Communications and has a great way of challenging positively whilst always actively listening.

Micheal

Partner,
Change Right Ltd

Pagoda and their deployed team have been instrumental in applying strategy, planning and delivery of innovative, articulate, timely and beautifully presented comms and engagement for this multi-million pound, multi-year complex transformation programme consistently delivering high-quality work.

David

Partner,
STEER

Working with Pagoda Marketing has transformed our internal communications. Harey has been able to pick out the real positives from our organisation and expand on them to a wider audience. Not only has Harey transformed how we communicate, but he has also worked closely with staff to upskill them as well.

Get in Touch

We’d be delighted to learn about how we can help you. With clients across Europe, we’re a fully remote team, and value the flexibility of working across different time zones.

FAQs

Check out our frequently asked questions, and if you don't find what you're looking for, feel free to reach out to us directly.

What can you help with?

Our work primarily involves proofreading, editing, writing, and designing. We can assist with non-writing tasks like strategic planning and providing critical feedback on your ideas and work. We do not offer reactive services for media enquiries or crisis communications. However, if it involves change communications and can be done remotely, we can likely help.

How quickly can you turn around requests?

We can usually complete small tasks that take an hour or two within a day or less. If you need something urgently with less than 24 hours' notice, we will do our best to deliver. We understand that unexpected situations can arise.

Do you have experience working with sensitive or confidential information?

We prioritise the security and confidentiality of client information. Several of our consultants hold Security Clearance (SC). They can use secure devices and follow the security standards that are already in place. We are also willing to sign a Non-Disclosure Agreement (NDA) if necessary.

Are you open to forming partnerships with other consultancies?

Yes, we often collaborate with business change consultancies to provide our services. We fit right in with your team and handle all communications on your behalf. If necessary, we will use your clients’ IT equipment and email accounts.

Can you work from our offices?

We are a remote-first organisation. This setup works for most of our activities. If you’re local or within commutable distance, we’re happy to occasionally work from your site.

Do I have a designated consultant for all my communication needs?

Yes, we believe it’s important to have one main point of contact. This helps to build trust and allows us to learn more about your organisation and your preferences.

When a project is completed, who owns the communication materials?

We believe in transparency, so we hand over all our communication materials, including working files, at the end of the project. If needed, we can also provide guidance or training to help you maintain and update the materials.

How do you price your services?

We understand that our clients have different needs and budgets, so we offer flexible pricing options. Contact us for a quotation.

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